By purchasing tickets you agree to the terms and conditions of sale shown on this website. Terms and Conditions are also printed on your e-ticket and sent with your booking confirmation
Please note: Subject to availability, tickets may be sold on the day of the event. Therefore it is advisable to book your ticket in advance to avoid disappointment.
We recommend when purchasing tickets, that you register an Account with our ticketing partner, Universe.
I am having trouble downloading my ticket from the confirmation email. What should I do?
This could be because the link in your email was broken or your mail client has trouble viewing the attachment.
To fix this problem, follow the below steps:
- Look for the following disclaimers: “To help protect your privacy, some of the content has been blocked. To re-enable the blocked features, click here” Clicking at this point should unlock the email attachments.
- There is often another disclaimer such as “Always trust content from the sender” Clicking to trust the sender can also assist in viewing content.
- If you are still having trouble, please visit www.universe.com/contact-us/attendees and following the self-help guide. You will need to have the following details to hand:
- Your First and Last Name
- Your Date of Birth
- The email address entered to make the booking and
- A phone number to contact you on.
- And if you don’t find what you need here, you can contact the Universe support desk via www.universe.com/contact-support
I have sent an email to Support. When do I get a response?
Our support desk has an average daytime response time of 8 hours, and we aim to resolve all queries within 24 Hours. If the query is on the day of the event, you may receive and automated response from the booking system. This will offer further guidance on what to do.
I can’t attend the event anymore. Can I give my ticket to somebody else?
Tickets are non-refundable. All tickets contain a unique QR barcode. There is no reason why you can’t give your ticket to somebody else. If tickets are copied or duplicated, the entrance system will refuse entry.
I have paid for my tickets but have not received a confirmation. What should I do?
It can take up to 30 minutes to receive a confirmation. Please check your Spam, Junk Mail or Clutter Folder if you still did not receive a confirmation. You can contact the Universe support desk via www.universe.com/contact-support if you did not receive a confirmation. The confirmation is no longer relevant when you have already downloaded your tickets.
Is it possible to buy tickets by phone or email?
Unfortunately, it’s not possible to buy tickets by phone or email; however, you can buy tickets from the event website or via the ticket sections on our Social Media Pages.
There are no tickets available on the Website or Social Media. What can I do?
It’s possible that the event is sold out or that tier of tickets has ended. We recommend you contact the event promoter and see if they’ll be putting more tickets on sale.
Is it possible to receive an invoice or receipt with my ticket purchase?
We cannot create a formal invoice, but you can use the confirmation email as a receipt. If you’d like an invoice, please contact the event promoter.
The transaction was denied. What should I do?
Firstly, double check if you have received an email confirmation, or if the tickets have been charged to your bank account, to ensure you haven’t bought tickets. Once you’ve checked this, and both instances don’t apply, then you can try purchasing the tickets again. If you’re still having issues, please contact our support team on firstname.lastname@example.org
What do I do if my ticket is lost or stolen?
We’re sorry to hear this. We advise you to reprint your ticket and arrive at the event as early as possible (with ID) as tickets are only valid for a single entry and you can still gain entry to the event if the stolen/lost ticket hasn’t been used.
We have an onsite Box Office located adjacent to the entrance gates. Please seek advice from the Customer Service team who will be happy to help.
Can I change or cancel my tickets?
Tickets are non-refundable, non-transferable and cannot be changed for other tickets. You can read this in the terms and conditions on this website.
The event was cancelled. What is the procedure?
The event promoter will inform you via email with details about the procedure.
If an event has been cancelled and I purchased insurance, how can I get my refund?
LPH Concerts Ltd and our ticketing partner Universe do not offer cancellation insurance.